Igor Andrej Rant Dufour 412 GL

Hello Marijana,

Finally I found some time to write you the promised feedback for our charter of ANAMARI, Biograd na moru, from 04.08. until 11.08.2018:
Booking process with you:
As you may remember I have been quite complicated while looking for a suitable boat this summer. A lot of other charter companies feel bothered with many questions and want that customers are booking boats immediately without any questions. If they answer questions they just answer it partially or avoid answers with pretending they didn’t understand the question. On the contrary, I was very satisfied with your booking process! You had been very kind and always answered all my questions. Also you provided a good price so that we did not need to negotiate a lot. Many other companies do not offer any discount in the beginning and it takes at least 5 emails to get a discount around 20-30%. So I have to say that I am very satisfied with your service and will contact you again in the years to come. 
Check-In process:
The check in process with charter company in Biograd was as smooth as it has never been before. I chartered a boat every year for the last 10 years now and always we had some problems while checking in. Usually the biggest problem was that we waited over 2 hours for the check in to be completed. Furthermore, usually unfriendly staff did not make a good impression on us - especially on our first day of our holiday. Again it was completely different this year. The lady working at the charter reception  was very nice and friendly. The guy for the boat handover came 10 minutes after checking in at the reception. Also he was very fast and funny. It was very smooth and we were very satisfied that our vacation started so good.
Boat condition:
Also the condition of the boat this year impressed us. Usually a lot of things are not working on boats that are older than 2-3 years. With Anamari everything was working to our best satisfaction. The boat offered everything we needed and we enjoyed it a lot. Only one comment: You mentioned during the booking process that the radio has AUX, USB and Bluetooth. From this options only the AUX worked, Bluetooth and USB did not work. But this is not a big problem because we prepared cables for AUX and were listening to music over AUX cable.
Check-out process:
As agreed we returned the boat later than written in the contract - at 22:00 instead of 18:00. This was perfect as it gave us almost one additional day of holidays. The check-out procedure on Saturday was again fast and friendly. The lady at the reception even gave us a small goodbye gift.
Incident in Biograd - Accident:
Unfortunately, there has been a major incident that I already told you about. On the day of departure, after check-in, after we put all things on the boat, 3 minutes before we wanted to leave I broke my arm in Marina Biograd. The problem was of course the pasarela that had been fixed in a really not good way. In attachment I am sending you a picture of how the pasarela was fixed to the boat. When I wanted to go off the boat to the pier in order to switch off the electricity, the pasarela fall into the water and I hit my knee into the beton pier and caught myself with my arm. We spend the night on Kaprije island and went to Sibenik hospital next day in the morning. After being diagnosed with a „radius head fracture on my elbow“ we continued our route to Pakleni and still arrived to uvala Vinogradiste the same day. I was not able to do anything on the boat, even going to the water was very very difficult as the ladder to come out of the water is really steep and the boat is really high. Still I am now going to physiotherapy in Vienna and doctors expect a recovery until November 2018. 
All in all we were very satisfied with your services as well as the service in base. Please be so kind as to pass my compliments also to them. I am sorry that we had an injury on our sailing holiday but I guess it is what it is and we cannot blame anybody for it. 
Just maybe the staff in Marina Biograd could place pasarelas a little bit nicer if previous guests put it there in a stupid way, in order to avoid injuries like this one. 
Best regards from Vienna,


Charter yacht model: Dufour 412 GL ,
Date: 2018-08-04
Charter place: Croatia , Biograd na moru ,

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